Professional Summary
IT Consultant | Infrastructure & Technical Support |
Remote/Hybrid-Ready
Results-driven IT professional with 5 years of experience in
infrastructure support, user management, and enterprise IT
operations across Fortune 500 clients. Skilled in supporting C-level
stakeholders, resolving complex technical issues, and managing
cross-functional teams. Proven ability to ensure seamless system
availability in high-stakes environments. Seeking remote/hybrid
opportunities where strong technical execution meets leadership and
adaptability.
Skills
JavaScript
React
Node.js
Python
SQL
Git
AWS
Docker
Experience
Consultant – Capgemini, Singapore
Feb 2025 – Present
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Delivered end-to-end technical support and infrastructure
services for enterprise clients, including C-level executives.
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Resolved high-priority incidents, escalations, and user issues
through ServiceNow and remote management tools.
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Supported on-site executive meetings, ensuring zero disruption
in AV/IT services.
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Contributed to asset management and internal process
documentation for smoother team workflows.
Specialist E2 – HCL (British Petroleum), Singapore
Mar 2023 – Aug 2024
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Managed IT procurement and conducted monthly physical audits to
ensure accurate asset tracking.
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Delivered technical support for 300+ users across multiple
locations, including BitLocker, MFA, AD, and AAD.
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Diagnosed network and hardware issues, coordinating with
infrastructure teams for resolution.
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Supported high-profile townhall events, including for
Castrol China’s VP, with seamless tech delivery.
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Tools: ServiceNow, Azure AD, SysTrack, WorkBlaze.
NCS via Jobster – Infrastructure Engineer / Technical Refresh
Engineer, Singapore
Jan 2021 – Mar 2023
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Led imaging, baseline setup, and deployment of systems during
large-scale refresh projects.
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Troubleshot hardware, software, and network issues using
diagnostic tools and provided responsive user support.
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Recovered user data and applications while maintaining
business continuity.
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Key contributor at ASEAN DG Meet as Lead Support Engineer.
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Awards: NCS Infra Excellence Awards (Q3 & Q4 2022), Best
MS Team Award.
Education
Coventry University / PSB Academy – BSc (Hons) Computing
Apr 2024 – Mar 2026 (Expected)
PSB Academy – Diploma in InfoComm Technology
Mar 2023 – Apr 2024
Temasek Polytechnic – Diploma in Mechatronics
Mar 2012 – Oct 2016
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Final Year Project: Designed and built a custom 3D printer.
- Core Modules: Digital Fundamentals, Dynamics, Automation.
Leadership & Project Experience
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Mentored junior engineers during hardware refresh projects,
ensuring knowledge transfer.
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Led technical teams at executive-level events, coordinating
seamless IT execution.
-
Served as key liaison between internal technical teams and
external stakeholders.
